Privacy Policy

Welcome to IPTV Smarte (https://iptvsmarte.net/). Your privacy is important to us. This Privacy Policy explains how IPTV Smarte ("we," "our," or "us") collects, uses, stores, and protects your personal information when you visit our website, use our services, purchase a subscription, or contact our support team.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

Personal Information

When you contact us, register, or purchase a subscription, we may collect:

• Name or username.
• Email address.
• Phone number or WhatsApp contact details.
• Billing and transaction information.
• Subscription and account details.
• Information you voluntarily provide when contacting customer support.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Website pages visited.
• Date and time of access.
• Referring website addresses.
• Cookies and similar tracking technologies.

Payment Information

We may accept payments through third-party payment providers. Payment information may be processed directly by the relevant payment provider. We do not intend to collect or store complete credit or debit card numbers or security codes on our own servers.

Please consult the privacy policies of the payment providers you choose to use.

2. How We Use Your Information

We may use collected information for the following purposes:

• To provide and manage IPTV subscriptions.
• To process and confirm subscription orders.
• To provide customer support and technical assistance.
• To communicate important service updates.
• To respond to questions and inquiries.
• To improve website performance and user experience.
• To maintain website security and prevent fraudulent activity.
• To send promotional emails where permitted by law.
• To comply with applicable legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember user preferences.
• Understand website traffic and visitor behavior.
• Improve website functionality.
• Analyze website performance.
• Support website security.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features. Where required by law, we will request your consent before using non-essential cookies.

4. Third-Party Services

IPTV Smarte may use third-party services to operate and improve its website and services.

These may include:

• Payment processing providers.
• Website hosting providers.
• Website analytics services.
• Customer support platforms.
• Email and newsletter services.
• Security and performance services.

These third parties may process certain information on our behalf or independently according to their own privacy policies.

5. Information Sharing and Disclosure

We do not sell your personal information to third parties.

We may share limited information when necessary:

• With service providers who help us operate our website.
• With payment providers to process transactions.
• When required by law or a valid legal request.
• To protect our rights, property, website, and users.
• To investigate suspected fraud, abuse, or security incidents.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Maintain subscription and transaction records.
• Respond to customer support requests.
• Resolve disputes.
• Meet legal, accounting, and regulatory requirements.
• Protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal obligations.

8. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information, including:

• Requesting access to your personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of personal information.
• Requesting restriction of certain processing activities.
• Objecting to certain uses of your information.
• Withdrawing consent where processing is based on consent.
• Requesting a copy of certain personal information.

To exercise your rights, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

9. International Data Transfers

Because our website and third-party service providers may operate in different countries, your information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, we will take appropriate measures to ensure that such transfers provide an adequate level of data protection.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children in violation of applicable laws.

If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Email and Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you updates, offers, service announcements, and other relevant information.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us. Service-related communications may still be sent where permitted by law.

12. Third-Party Websites

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of external websites.

Visiting an external website is subject to that website's own privacy policy and terms of service.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy when necessary to reflect changes in our services, business practices, legal requirements, or privacy standards.

Any changes will be published on this page with an updated revision date. We encourage visitors to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: